Returns and refunds
Contributions
Because contributions are put to work quickly, they are generally non-refundable. If you were charged by mistake, charged the wrong amount or charged after cancelling, write to us within 30 days and we will refund the charge.
Monthly plans
You can cancel a monthly plan at any time. Cancelling stops future charges; past monthly charges are not refunded except in the cases above.
Merchandise
You can return an unworn, unwashed item within 30 days of delivery for a refund of the item's full amount. If an item arrives damaged or wrong, email us a photo within 14 days and we will replace it at no cost.
How to request a refund or return
Email hello@byteforwardfoundation.com with your name, the email used at checkout and the date of the charge. Approved refunds go back to the original payment method within 5 to 10 business days.